Refunds and cancellation

CleaningCalc is a subscription — billed monthly or yearly, whichever you chose — with a 14-day free trial. We take your card details when you start the trial, but nothing is charged until day 14. Cancel before then and you are never billed. The trial exists so you can decide before paying anything — use it.

Cancelling

Cancel at any time from Account → Subscription → Manage billing. There is no notice period, no cancellation fee, and no need to email anyone.

Cancelling stops the next payment. You keep full access until the end of the period you have already paid for — we do not cut you off the moment you cancel.

Refunds

• Within 14 days of your first payment — full refund, no questions asked. Write to us and we will process it.
• Charged after you meant to cancel — if you are billed for a period you did not intend to start and have not meaningfully used it, we will refund it. Tell us within 30 days.
• A prolonged outage — if the service is unavailable for a sustained period, we will refund the affected part of the month.
• Part-used periods otherwise — not normally refunded, because you had access for the period. On a yearly plan that is a longer commitment, so if something has genuinely gone wrong for you part way through, ask.

What happens to your data

Cancelling does not delete anything. Your settings, customers and quotes stay where they are. Restart the subscription and everything is as you left it.

If you want your account deleted outright, ask and we will do it. That is irreversible, so we will confirm before acting.

How to reach us

Email info@edishouse.com with the address on the account. Refunds go back to the card that paid, usually within five to ten working days once approved.